Question 1

What does Ubicquia do for utilities?

Accepted Answer

Ubicquia delivers AI-powered grid monitoring, power-quality measurement, distribution-transformer monitoring, and substation security from a single platform — all from sensors that mount onto existing utility infrastructure.

Question 2

How does Ubicquia improve SAIDI and SAIFI?

Accepted Answer

Continuous edge monitoring catches developing faults before they become outages, identifies grid-side vs customer-side issues without dispatching crews, and accelerates restoration after storms — directly lowering both interruption duration and frequency.

Question 3

How does Ubicquia detect transformer problems?

Accepted Answer

Sensors track voltage, current, temperature, and harmonic content on individual distribution transformers. The system flags overload, imbalance, and thermal anomalies before they cause failure.

Question 4

Can Ubicquia tell us whether an issue is on the grid side or the customer side?

Accepted Answer

Yes. Upstream/downstream visibility lets utilities pinpoint exactly where a fault originates — eliminating finger-pointing during fault investigations and shortening response time.

Question 5

How does Ubicquia help during storm restoration?

Accepted Answer

Real-time outage and fault reporting means crews are dispatched to the right location with the right context. Restoration is faster because the utility isn't guessing where damage occurred.

Question 6

Does Ubicquia require new pole or substation infrastructure?

Accepted Answer

No. The hardware mounts on existing streetlights, transformers, and substation assets. No trenching or new utility infrastructure required.

Question 7

How does Ubicquia improve substation security?

Accepted Answer

Continuous monitoring for thermal events, arc detection, and physical intrusion. Real-time alerts go to operations and security teams before incidents escalate.

Question 8

How does Ubicquia handle cybersecurity?

Accepted Answer

Ubicquia operates an ISO 27001-certified security program with end-to-end encryption, continuous vulnerability management, and rigorous compliance practices.

Question 9

Can we phase a deployment?

Accepted Answer

Yes. Utilities typically start at a substation, feeder, or service territory and scale based on observed value. No all-or-nothing commitment.

Question 10

How does Ubicquia integrate with existing utility software (AMI, OMS, SCADA)?

Accepted Answer

The platform exposes APIs and data feeds that complement existing AMI, OMS, and SCADA systems rather than replacing them.

Frequently Asked Questions